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Terms and conditions

TERMS AND CONDITIONS for the provision of electronic services on the AUTORUN website

§ 1. General Information About Us and the Service

  1. We, AUTORUN sp. z o.o. based in Warsaw, are the provider of services available on the SHARELOCK platform (“Platform”) under these Terms and Conditions.
    Company details: AUTORUN sp. z o.o., ul. Twarda 18, 00-105 Warsaw, entered in the Register of Entrepreneurs maintained by the District Court for the Capital City of Warsaw, 12th Commercial Division of the National Court Register, KRS: 0000564970, NIP: 5252623022, REGON: 361943503, share capital: PLN 5,000.00.

  2. Contact us:
    a) email: sales@autorun.solutions
    b) phone: +48 22 100 40 90
    c) mail: AUTORUN sp. z o.o., ul. Twarda 18, 00-105 Warsaw

  3. These Terms and Conditions specify in particular:
    a) types of services we provide electronically on the Platform;
    b) rules for providing those services, including contract formation and termination;
    c) technical requirements necessary to use the Platform;
    d) rules for submitting complaints.

  4. Key terms used herein are defined in § 18.

§ 2. What Services Do We Provide on the Platform?

  1. We provide electronically via the Platform:
    a) browsing information about products and services related to the Platform;
    b) Account service;
    c) SHARELOCK Application service.

  2. Detailed terms of use for each service are described below.

  3. Services on the Platform are intended for Entrepreneurs. Only browsing information (point 1(a)) is available to both Entrepreneurs and Consumers. If you use any other service, you act on behalf of a specific Entrepreneur, since you provide that entity’s data and indicate it as the contracting party to the electronic services agreement. By your actions, you declare you are duly authorized (hold a power of attorney) to act for and on behalf of that Entrepreneur.

§ 3. What Are Your Responsibilities When Using the Platform?

  1. You must comply with these Terms and Conditions and applicable law.

  2. You may not post, share, or distribute content (including photos) that is unlawful, violates personal rights or third-party rights, breaches good practices, or infringes intellectual property.

  3. When using services on behalf of an Entrepreneur, you confirm you are authorized to do so and will present appropriate authorization upon our request.

§ 4. What Is Browsing Information About Products and Services?

  1. The Platform presents information about products and services enabling remote access management to Properties.

  2. Browsing is free of charge from the moment you enter the Platform. At that moment, you conclude with us an agreement for the provision of electronic services for a fixed term (for the duration of your visit). By entering and browsing, you accept these Terms and Conditions. You may stop browsing at any time, which terminates that agreement.

  3. Information presented on the Platform does not constitute an offer within the meaning of Articles 66–70 of the Civil Code, but an invitation to conclude a contract as referred to in Article 71 of the Civil Code.

§ 5. What Is the Account Service and How Can It Be Deleted?

  1. An Account provides access to the SHARELOCK Application after registration and login. Creating an Account is voluntary, but required to use the Application.

  2. To register, click “Register” and complete the form:
    a) Account: email, password;
    b) Personal: first name, last name, phone number, language;
    c) Company: NIP (Tax ID), company name, street, building no., apt. no., postal code, city, country.
    You must confirm you have read and accept these Terms and Conditions and the Privacy Policy.

  3. We send an activation link (valid 72 hours) to your email. Clicking it activates your Account. Until activation—or if 72 hours lapse—the Account remains inactive and will be deleted; no electronic services agreement is concluded.

  4. Upon activation, the agreement for the Account service is concluded. You will receive confirmation and the current Terms and Conditions by email.

  5. After login, you can use the SHARELOCK Application; certain functionalities are available only under a paid Subscription.

  6. You can delete your Account at any time (immediate termination). Do this under Account Settings → DELETE MY ACCOUNT.

  7. Deletion is irreversible: you lose access to the Account and the Application; Properties will no longer be supported; existing reservations are removed. You waive any right to a Subscription refund, and guests are not notified—you must inform them. You agree not to pursue claims against us in connection with deletion.

  8. We may delete your Account and immediately terminate the agreement if you breach these Terms and Conditions, including:
    a) using the Account contrary to its purpose;
    b) allowing unauthorized persons access.

  9. Before deletion, we will request compliance within 3 calendar days. If the breach persists, we will delete the Account. If a breach endangers third parties or causes damage, we may delete it immediately.

  10. Deleting the Account ends all connections/integrations with other applications or software.

§ 6. What Is the SHARELOCK Application?

  1. The SHARELOCK Application enables remote access management to your Properties. Core functions are available only with a paid Subscription.

  2. Available after login, the Application allows you to:
    a) manage data provided during Account creation;
    b) access billing documents (invoices) related to the Subscription;
    c) add/remove Properties (provide property address details);
    d) submit an installation request for products/services presented on the Platform;
    e) purchase a Subscription to access paid functionalities;
    f) connect with third-party software to enable operation of products ensuring remote access to Properties.

  3. For installation requests, follow the form instructions. The request initiates needs identification and an offer leading to an agreement. We may contact you by phone or email.

  4. Subscription durations:
    a) monthly; b) quarterly; c) annual.

  5. The Subscription price depends on duration and applies to a single Property. Multiple Properties require separate Subscriptions.

  6. Paid features include, in particular:
    a) remote access management for designated Properties (with compatible products);
    b) reservation management (add/modify/cancel);
    c) sending welcome messages to guests;
    d) activating emergency access for guests.

  7. Proper operation requires integration with third-party software via API. No personal data is transferred during this process. Integration details are provided during installation. Follow all instructions and rules displayed in your Account and in the Application.
    The Application supports selected third-party products and software versions. Current list: https://sharelock.pro/faqs.

  8. The agreement for unpaid Application functionalities is concluded upon Account activation and remains in force for an indefinite term.

  9. The Subscription Agreement (paid features) is concluded for a fixed term equal to the selected duration (also the billing period).
    Examples: a monthly Subscription purchased on July 30, 2024 is active until August 30, 2024; a quarterly Subscription purchased on November 18, 2024 is active until February 18, 2025; an annual Subscription purchased on December 5, 2024 is active until December 5, 2025.

  10. Subscriptions do not auto-renew. To continue paid features, purchase a new Subscription. We will email reminders 14 days and 1 day before expiry. After expiry, paid features are disabled; Properties are not supported; guests will not gain access. You agree not to claim damages for missed reservations or guest inconvenience. If you plan to terminate, disable access or inform guests of alternatives.

  11. To purchase a Subscription:
    a) log in;
    b) select duration (monthly/quarterly/annual);
    c) if applicable, agree to waive the withdrawal right due to full service delivery;
    d) click “Order and Pay”;
    e) pay via PayU S.A., ul. Grunwaldzka 186, 60-166 Poznań, KRS: 0000274399, NIP: 7792308495.

  12. By clicking “Order and Pay,” you agree to upfront payment. Payment is confirmed upon successful authorization by the payment operator.

  13. After payment, you will receive an email confirming the Subscription Agreement and access to paid features (with these Terms and Conditions and invoice details). PayU will also send a transaction confirmation.

  14. Prices are in PLN and include VAT as required by law. Price changes do not affect active Subscriptions.

  15. The maximum Subscription term is one year. A new annual Subscription cannot be purchased until the last day of an active annual plan. For monthly/quarterly options, you may pre-purchase multiple Subscriptions, but their combined duration cannot exceed one year.

  16. You may delete Properties in the Application only if there are no active or scheduled reservations for that Property. Once removed, it cannot be reassigned to the existing Subscription; the Agreement is terminated without refund.

  17. When a Subscription expires, paid features are blocked and will be restored upon purchase of a new Subscription.

  18. As Subscriptions are time-bound, you cannot terminate them early, except by removing a Property as described above.

§ 7. What Are the Technical Requirements for Using the Platform?

  1. You must:
    a) use a device (phone/tablet/computer) with Internet access and a current web browser;
    b) have an active email account;
    c) have a phone capable of receiving calls and SMS;
    d) enable cookies and JavaScript in your browser;
    e) regularly update product software to ensure proper integration with the SHARELOCK Application (only the latest versions guarantee full support).

  2. Internet use may generate costs under your telecom agreement. By accepting these Terms and Conditions, you acknowledge this.

  3. The Platform may be unavailable or malfunction due to poor Internet connection or device issues.

  4. We may temporarily suspend access (e.g., maintenance, upgrades). Interruptions may also result from external causes beyond our control (force majeure, unlawful third-party actions, government actions unrelated to Platform functionality). We are not liable for such interruptions or their consequences for you or your guests.

  5. We strive to keep the Platform available, functional, and stable. Use up-to-date hardware and current browsers for best results.

  6. To maintain security and stability, we may suspend services without prior notice and will act promptly to restore them.

§ 8. What Is Our Responsibility?

  1. We are liable, among others, when:
    a) Digital Content/Digital Service delivered one-off or in parts is non-conforming at delivery;
    b) Digital Content/Digital Service provided continuously is non-conforming and this occurs or becomes apparent during the agreed provision period;
    c) as otherwise required by applicable laws (e.g., the Consumer Rights Act).

  2. We are not liable for damages or lost profits, in particular resulting from:
    a) actions/omissions not attributable to us;
    b) your improper or failed performance under these Terms and Conditions;
    c) telecom link failures or data transmission issues;
    d) use contrary to intended purpose or provided instructions;
    e) force majeure;
    f) your device failures;
    g) browser malfunction or outdated versions;
    h) sharing your login/password with third parties;
    i) allowing third-party access to a logged-in device;
    j) discontinuation following your termination;
    k) Subscription expiry;
    l) failure to update product software;
    m) failure to follow product/service rules, including those in these Terms.

  3. Exclusions apply where permitted by these Terms, the Civil Code, or other applicable laws.

§ 9. How Do We Protect Confidential Information?

  1. We keep confidential all information obtained from you in connection with service provision, including personal data, subject to the exceptions below.

  2. We may disclose confidential information to cooperating entities to provide services properly, to defend against claims, or to fulfil legal obligations. Such entities must maintain confidentiality.

  3. We may also disclose confidential information:
    a) when required by authorities acting under applicable law;
    b) when information is or becomes public other than due to our unlawful actions;
    c) when you have given prior consent;
    d) when lawfully obtained from a third party without a confidentiality obligation.

§ 10. What Are Your Rights in Case of Non-Conformity with the Agreement?

  1. If you are a Consumer or an Entrepreneur with consumer rights, this section applies.

  2. If we have not delivered Digital Content/Digital Service in accordance with the electronic services agreement, you must request delivery. If we still fail to deliver promptly or within an explicitly agreed timeframe, you may withdraw from that agreement.

  3. You may withdraw without the above request if:
    a) it follows from our statement or the circumstances that we will not deliver, or
    b) a specific delivery time was essential for you and expressly agreed at contract formation, and we did not deliver on time.

  4. If you believe the service is non-conforming, you may submit a complaint as described herein. This does not limit your right to pursue claims in court.

§ 11. Complaints

  1. You may lodge a complaint regarding services provided under these Terms if a service is not in conformity with the agreement.

  2. File complaints via:
    a) email: sales@autorun.solutions;
    b) post: AUTORUN sp. z o.o., ul. Twarda 18, 00-105 Warsaw.

  3. Your complaint should include:
    a) description of the non-conformity;
    b) your requests;
    c) contact details: name, surname, email, phone, address of the entity that concluded the agreement and on whose behalf you act;
    d) relevant attachments;
    e) your signature.

  4. The submission date is the date we receive the complaint.

  5. We will respond within 14 days of receipt, stating whether it is accepted or denied.

  6. Responding within 14 days does not by itself mean we will remedy within that period. We may correct the non-conformity within a reasonable time without undue inconvenience to you, considering the nature and purpose of the service.

  7. During review, we may ask you to provide missing information. The review period begins once the information is complete.

  8. If your complaint is accepted, we will address your requests and inform you of next steps.

§ 12. When Can You Withdraw from the Agreement?

  1. If you are a Consumer or an Entrepreneur with consumer rights, this section applies.

  2. You may withdraw from the agreement for the provision of electronic services within 14 days of conclusion, without giving reasons and without costs, subject to point 3.

  3. You do not have the right to withdraw from a Subscription Agreement, in accordance with Article 38(1)(1) of the Consumer Rights Act.

  4. Upon withdrawal, we may block further access to Digital Content/Digital Service (e.g., by disabling Account access).

  5. To withdraw, submit a declaration using any contact method above. You may also use the withdrawal form attached hereto and send it electronically. The 14-day deadline is met if the statement is sent before expiry.

  6. If you withdraw electronically, we will promptly confirm receipt by email.

  7. Upon withdrawal, the electronic services agreement is deemed not concluded.

§ 13. How Do We Protect Intellectual Property?

  1. We own the Platform and all content we have placed on it (names, domain, layout, graphics). We hold all intellectual property rights, in particular under the Polish Act of 4 February 1994 on Copyright and Related Rights.

  2. Under the electronic services agreement, you may use the Platform and its graphic/functional elements solely to properly perform the agreement concluded with us. You may not modify, copy, adapt, decompile, otherwise interfere with, use, or distribute these elements for unrelated purposes.

  3. You must comply with generally applicable intellectual property laws.

§ 14. What Are the Out-of-Court Complaint and Redress Procedures?

  1. You may use, for example:
    a) a permanent consumer arbitration court (for Consumers and Entrepreneurs with consumer rights);
    b) mediation via a Provincial Trade Inspection inspector (for Consumers and Entrepreneurs with consumer rights);
    c) assistance from a district/municipal consumer ombudsman or consumer organizations (e.g., Consumer Federation) (for Consumers and Entrepreneurs with consumer rights).

  2. Details and access rules are available at consumer ombudsmen offices, consumer organizations, Provincial Trade Inspection offices, and the Office of Competition and Consumer Protection (UOKiK), in particular at: https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.

  3. The EU ODR platform page (historically used for online dispute resolution) is at
    https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PL. From 20 March 2025 it no longer accepts new cases and will be discontinued on 20 July 2025.

§ 15. What Happens to Your Personal Data?

See our Privacy Policy: https://sharelock.pro/regulations/privacy-policy for clear information on how we collect and use personal data and your rights.

§ 16. How Can We Modify the Terms and Conditions?

  1. We may amend these Terms for important reasons, including in particular:
    a) changes in law affecting the Platform, services, or our relationship with you;
    b) compliance with obligations imposed by courts or public authorities;
    c) changes related to Platform security and stability;
    d) introduction of new functionalities or services.

  2. We will inform you of planned changes at least 14 days before they take effect by email.

  3. If a change significantly affects your rights or obligations as a Consumer or Entrepreneur with consumer rights, we will inform you about your options and the consequences of not accepting the changes.

  4. Exceptionally, we may change the Terms in less than 14 days if:
    a) required by changes in law or decisions by authorities/courts and earlier implementation is impossible;
    b) needed to protect users from immediate threats (fraud, malware, data breaches, other cybersecurity risks).

  5. We may change Digital Content/Digital Service at no additional cost to you, even if not required to maintain conformity, in particular due to:
    a) changes in law;
    b) legal obligations imposed by authorities;
    c) security/stability improvements;
    d) new features or modifications.

  6. If you are a Consumer or Entrepreneur with consumer rights, we will notify you by email. If changes significantly and negatively affect access or use, you may immediately terminate the agreement within 30 days of notification, unless we allow you to retain, at no additional cost, the unchanged version compliant with the agreement.

§ 17. Final Provisions

  1. Nothing in these Terms limits your rights under generally applicable laws.

  2. These Terms are prepared in Polish and English. In case of discrepancies, the Polish version prevails.

  3. The governing law is Polish law. We aim to resolve disputes amicably. If not possible, disputes shall be submitted to the court with jurisdiction over our registered office, unless otherwise provided by law.

  4. These Terms are available free of charge at any time via https://sharelock.pro/regulations/terms-and-conditions. You may print or save a copy.

  5. An attachment to these Terms is a withdrawal form template for the agreement for the provision of electronic services.

  6. These Terms and Conditions take effect on July 1, 2025.

§ 18. Definitions (How We Use Terms in These Terms and Conditions)

  1. Terms and Conditions – this document setting out the rules for electronic services via the Platform.

  2. We / Us / Our – AUTORUN sp. z o.o., as described in § 1(1).

  3. You / Your – a user (adult natural person with full legal capacity), acting as a representative of a legal entity or organizational unit with legal capacity, a Consumer, or an Entrepreneur with consumer rights.

  4. Platform – the SHARELOCK online platform available at https://sharelock.pro/.

  5. Agreement – a sales agreement or an agreement for the provision of services described in § 4(1).

  6. Agreement for the provision of electronic services – an agreement concluded with us under these Terms for Digital Services, including access to Digital Content, such as a Subscription Agreement.

  7. Subscription Agreement – a fixed-term agreement for access to paid functionalities of the SHARELOCK Application for one Property.

  8. Digital Service – a service provided electronically by us under the Agreement for the provision of electronic services, as listed in § 2.

  9. Digital Content – all data produced and delivered to you in digital form through the Platform.

  10. Application / SHARELOCK Application – software available via the Platform in your web browser, enabling access to services (free or paid) after logging into your Account.

  11. Application Subscription – access to paid Application features granted under the Subscription Agreement according to the selected plan and these Terms.

  12. Account – a Platform functionality enabling access to the Application after registration and login, management of your data, purchase of Subscriptions, and access to other features.

  13. Property – real estate (buildings or parts thereof) to which you hold a legal title allowing you to rent all or part to third parties.

  14. Consumer – a natural person entering into a legal transaction with us not directly related to their business or professional activity.

  15. Entrepreneur with consumer rights – a natural person entering into a contract directly related to their business activity, where the contract is not of a professional nature for that person, as shown by public business records.

  16. Entrepreneur – a natural person, legal entity, or organizational unit with legal capacity conducting business activity, including partners in a civil-law partnership, on whose behalf you act.

  17. Privacy Policy – the document describing how we collect and use your personal data and your related rights.

  18. Act on Providing Services by Electronic Means – Polish Act of 18 July 2002 on provision of services by electronic means (Journal of Laws 2002 No. 144, item 1204, as amended).

  19. Consumer Rights Act – Polish Act of 30 May 2014 on consumer rights (Journal of Laws 2014, item 827, as amended).

Attachment — Withdrawal Form Template

Withdrawal from the Agreement for the Provision of Electronic Services

Date: …………………………………………..

Recipient: AUTORUN sp. z o.o.
ul. Twarda 18
00-105 Warsaw
Email: sales@autorun.solutions

I hereby declare my withdrawal from the Agreement for the provision of electronic services.

Date of agreement conclusion: ……………………………………
First name and last name: ………………………………………
Address: ………………………………………………………
Signature: …………………………………………………….